Online enquiry form
Send the details through Shopify’s secure contact form. You can submit an enquiry at any time.
Open the formRELX UK Customer Care
Talk to people
who know RELX.
Questions before ordering, help with delivery, product guidance or after-sales support—choose the contact route that works best for you.
UK online supportPre-sale, order and after-sales help
Four contact routesForm · email · phone · messaging
Direct-order supportFor purchases from www.relxvape.co.uk
Choose your route
Contact us your way.
For the fastest order-specific help, include your RELX UK order number and the exact product name in your first message.
Email customer care
Best for orders, warranty evidence, photographs and short videos of a product issue.
support@relxvape.co.ukTelephone support
If your call is not answered, send an email or use the form so the team can follow up.
020 7052 4674Send an enquiry
Give us the useful details first time.
The original Name, E-mail and Message fields are retained. Enquiry type and order number are optional, but help us direct your message faster.
1For order help, include the order number beginning with “#”.
2For product help, name the exact device, pod and flavour.
3For warranty requests, email photographs or video after submitting the form.
How can we help?
Fields marked with an asterisk are required.
Get the right answer faster
Start with the right support route.
Some questions may already have an immediate answer in the RELX UK Help Centre.
Where is my order?
Use the tracking number from your dispatch email, or review the dispatch and carrier guidance.
Track an order →Device not working?
Complete the safe power, connection and compatible-pod checks before contacting support.
Open troubleshooting →Possible product fault?
Check the published cover, evidence requirements and direct-purchase eligibility first.
View warranty →Choosing or compatibility?
Compare Infinity, Creator and MAXGO, check pod compatibility and review current FAQs.
Open Q&A →Have your order number ready?
Email the UK team directly and include photographs or video when relevant.
Customer care for orders placed through www.relxvape.co.uk. For products purchased from another retailer, contact the original retailer unless directed otherwise. For adults aged 18+ only. Nicotine is addictive.
