About RELX UK

Built globally.
Delivered locally.

RELX brings the product research, engineering and design. Retail Technology Ltd brings the UK online-store experience, from product selection to order support. Together, the focus is simple: serve existing adult smokers and vapers responsibly.

Explore RELX products Visit the Help Centre

UK operatorRetail Technology Ltd

Company number12134932

RELX establishedEarly 2018

ForExisting adults, 18+

One store · two clear roles

Meet the teams behind the experience.

Retail Technology and RELX are connected by a shared customer experience, but they are not the same business. Select each name to see what it contributes.

The UK retail operator

Retail Technology Ltd

Incorporated on 1 August 2019, Retail Technology Ltd owns and operates www.relxvape.co.uk. It is the UK-facing retail business responsible for helping customers discover products, place direct online orders and access support after purchase.

1
Operates the RELX UK online-store experience
2
Manages UK product merchandising, direct orders and delivery information
3
Provides customer service, troubleshooting and warranty routes for eligible direct purchases
4
Applies adult-only access and responsible-retailing controls

Active UK company · No. 12134932 ↗

RTUK retail · service · support

How the experience connects

From an idea to your order.

Clear roles make support easier to understand: RELX develops the product experience; Retail Technology brings the selected range to UK customers and supports purchases made on this site.

01 · Brand

RELX develops

Research, product platforms, engineering and design principles.

02 · UK store

Retail Technology delivers

Product selection, online ordering, delivery information and local customer care.

03 · Customer

Adults choose with clarity

Clear product information, direct-order support and responsible 18+ access.

The RELX story

A name built around four ideas.

RELX describes its identity through Responsibility, Empathy, Leadership and Experience—principles intended to connect technical progress with a more thoughtful adult-customer experience.

“Empowering adult smokers through technology, product and science, ethically.”

RELX stated mission

Responsibility

Recognising that product quality, youth prevention and honest communication are essential responsibilities—not optional extras.

Empathy

Designing around the needs of existing adult smokers and vapers, with usability, consistency and clear guidance in mind.

Leadership

Investing in product development, research and better processes to raise expectations for design and reliability.

(e)Xperience

Using technology and human-centred design to make everyday interactions—from the draw to charging and support—more intuitive.

Science, quality, experience

Designed beyond the surface.

RELX’s public materials describe an approach that moves from research and sensory evaluation to electrical, chemical and physical reliability checks. The aim is a repeatable product experience—not simply a new exterior.

Product development

Research informs every layer.

Atomisation, airflow, charging, materials and flavour delivery are considered as connected parts of one experience.

Read about RELX quality ↗

Super Smooth™ development

Sensory tests & adjustments

RELX says its Super Smooth™ performance standard was shaped through 76 sensory tests and five performance indicators.

View the technology story ↗

Multidisciplinary work

100+

R&D scientists

RELX credits more than 100 R&D scientists with contributing to the development of its Super Smooth™ standard.

See the official source ↗

Responsible by design

Protection is part of the product journey.

The RELX Pledge frames responsibility around protecting minors, protecting consumers and supporting the communities in which the brand operates.

Guardian Program

Focused on preventing and discouraging access by minors and people who do not smoke or vape, supported by age controls and responsible marketing principles.

Golden Shield

Created to help identify and combat counterfeit and illicit e-vapour products, and to protect adult consumers from unverifiable goods.

Green Shoots

RELX’s community pillar, intended to support economic livelihoods and contribute to communities in markets where the brand operates.

Made for existing adult smokers and vapers.

RELX products are not for minors, non-smokers or anyone who does not already use nicotine. Vaping is not risk-free, and nicotine is addictive. If you do not smoke or vape, do not start.

Age-restricted salesResponsible marketingClear nicotine warnings

Start here

Explore, choose, get support.

Shop all products

Infinity Series

Explore the established RELX closed-pod family, including devices and compatible pods.

Discover Infinity →

Creator Series

Meet Creator Pro and Creator Pod—the modular RELX platform for adjustable everyday use.

Discover Creator →

Help Centre

Find product guidance, delivery information, troubleshooting and after-sales support.

Get support →

About us FAQ

The relationship, explained.

Who owns and operates www.relxvape.co.uk?

Retail Technology Ltd owns and operates this website. It is an active UK private limited company registered in England and Wales under company number 12134932.

Are Retail Technology Ltd and RELX the same company?

No. RELX is the product brand focused on research, development, engineering and design. Retail Technology Ltd is the UK retail operator behind this online store and its direct-order customer experience.

Who supports an order placed on this website?

The RELX UK customer-service route supports eligible orders placed directly on www.relxvape.co.uk. Visit the Help Centre or email support@relxvape.co.uk with your order number and a clear description of the issue.

Who are RELX products intended for?

They are intended only for existing adult smokers and vapers aged 18 or over. They are not for minors, non-smokers or people who do not already use nicotine. Nicotine is addictive and vaping is not risk-free.

What does responsible retailing mean here?

It includes age-restricted access, responsible marketing, clear product and nicotine information, and support processes designed for direct customers. It also means discouraging purchases from unverifiable sources.

由 RELX UK 内容与客服团队审核最后审核： 2026年08月28日

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