Privacy policy
RELX UK Online Flagship Store Privacy Policy
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How Retail Technology Ltd collects, uses, shares and protects personal information.
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⚠ IMPORTANT Our products and services are intended only for adults aged 18 or over. |
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Last updated: 24 August 2026
Retail Technology Ltd, trading through the RELX UK Online Flagship Store, is the controller of personal information described in this policy. This policy explains how we collect, use, share and protect personal information when you visit or buy from www.relxvape.co.uk, create an account, join Autoship, contact us or otherwise interact with us.
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1. Who We Are
Retail Technology Ltd is a private limited company registered in England and Wales under company number 12134932. Our public correspondence location is Belvedere, England, DA17 6AX. You can contact us at support@relxvape.co.uk or 020 7052 4674.
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2. Information We Collect
identity and contact information, such as your name, delivery and billing details, email address and telephone number;
order and transaction information, including products purchased, order value, payment status, returns, refunds and subscription preferences;
account information, such as login credentials in encrypted or otherwise protected form, saved preferences and loyalty activity;
age-related declarations or information reasonably needed to confirm eligibility to buy age-restricted products;
communications with us, including customer service messages, reviews, complaints and warranty claims;
technical and usage information, such as IP address, browser type, device information, cookie identifiers, pages viewed and security logs; and
marketing preferences and records of consent or opt-out choices.
We do not normally receive or store your full payment card details. Payments are handled by the payment provider selected at checkout.
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3. How We Use Personal Information and Our Lawful Bases
Contract: to process payment, fulfil and deliver orders, operate Autoship, manage accounts, handle returns and provide warranty support.
Legal obligation: to meet tax, accounting, product safety, age-restriction, fraud prevention and regulatory requirements.
Legitimate interests: to secure and improve our store, prevent misuse, manage stock, understand service performance and respond to customer enquiries, where those interests are not overridden by your rights.
Consent: to send electronic marketing where consent is required and to use non-essential cookies where applicable. You may withdraw consent at any time.
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4. Marketing
If you have asked to receive marketing, or where the law otherwise permits us to contact an existing customer about similar products, we may send information about products, services and promotions. You can unsubscribe using the link in an email or by contacting support@relxvape.co.uk. We may retain a minimal suppression record so that we can respect your opt-out.
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5. Cookies and Similar Technologies
The store uses cookies and similar technologies that are necessary for functions such as security, basket management, checkout, account access and site preferences. Any non-essential cookies shown in our cookie controls will be used only in accordance with applicable consent requirements. You can manage available choices through the site's cookie settings and your browser settings, although blocking essential cookies may prevent parts of the store from working.
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6. When We Share Information
We share personal information only where reasonably necessary with:
Shopify and service providers supporting the hosting, security and operation of our online store;
payment providers selected by you at checkout;
delivery and logistics providers, including Royal Mail, DPD and Stuart where applicable;
IT, customer support, communications, fraud prevention, accounting, insurance and professional advisers;
law enforcement, courts, regulators or public authorities where disclosure is required or permitted by law; and
a buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate safeguards.
We do not sell personal information.
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7. International Transfers
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards, such as an adequacy regulation or approved contractual protections, and take reasonable steps to protect the information.
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8. Retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including to meet legal, accounting, product safety, warranty and dispute-resolution requirements. Transaction and tax records are ordinarily retained for up to six years after the relevant accounting period or longer where the law requires. Other records are reviewed and deleted or anonymised when no longer needed.
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9. Security
We use appropriate technical and organisational measures designed to protect personal information. No online system is completely secure, so customers should also protect account passwords and contact us promptly if they suspect unauthorised access.
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10. Your Rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information; object to certain processing; receive portable information; and withdraw consent. You also have the right to complain to the Information Commissioner's Office. To exercise a right, contact support@relxvape.co.uk. We may need to verify your identity before responding.
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11. Under-18s
Our products and services are intended only for adults aged 18 or over. We do not knowingly sell to or seek personal information from anyone under 18. If we reasonably believe an account or order involves an underage person, we may refuse or cancel the transaction and take appropriate steps to delete information that we do not need to retain.
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12. Changes to This Policy
We may update this policy to reflect legal, operational or technology changes. The latest version will be posted on the website with its effective date. Material changes will be highlighted where appropriate.
