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RELX UK Online Flagship Store
The UK’s Only Official After-Sales Support Site
Clear cover for eligible RELX products purchased from www.relxvape.co.uk, with a straightforward path from evidence to assessment and the appropriate remedy.
Warranty window checker
Choose the product type and purchase date for a quick indication. Final eligibility depends on proof of purchase, the cause of the fault and assessment by RELX UK support.
This page handles products bought from www.relxvape.co.uk. Purchases from another retailer should be taken back to that retailer.
Include the order number, product name, a clear issue description and a photo or short video showing the fault.
Stop using a product that appears unsafe and do not attempt an internal repair before support reviews the issue.
This tool is an indication only—not an approval or rejection of a claim.
A replacement device takes over only the remaining warranty period of the original device.
Being within the time window does not establish that a fault is covered. Being outside it does not remove any statutory rights you may have.
Warranty scope
The limited warranty applies to eligible quality or workmanship faults arising despite normal, safe use during the stated period.
All of these conditions help support assess the fault and choose the appropriate resolution.
The policy does not cover faults or loss unrelated to product workmanship under normal use.
How claims work
Support may troubleshoot, request more evidence, inspect the product or ask for its return before confirming the appropriate remedy.
Use this route for www.relxvape.co.uk orders. For another authorised retailer, contact that retailer under its own policy.
Find the order number, name the exact product and capture a clear photo or short video showing the problem.
Email the information to support@relxvape.co.uk. The claim builder below prepares a structured message.
Support will assess the claim and may troubleshoot, inspect, repair or replace according to the policy and applicable law.
Prepare your claim
Complete the fields and the page will open a prepared email to the RELX UK support team. Your information stays in your browser until the email application opens.
The email builder cannot attach files automatically. Add them in your email application before you press send.
Warranty questions
For a direct www.relxvape.co.uk purchase, provide the order number or order-confirmation evidence. Claims without proof of purchase cannot be processed under this limited warranty.
Contact the retailer that sold the product. Its exchange process and purchase records apply. This direct support route is for orders made on www.relxvape.co.uk.
No. A replacement device or pod assumes only the remaining limited-warranty period of the original product.
Possibly. Support may ask for the product to be returned for assessment before providing a free replacement. Follow the return instructions supplied by support; do not send an item without contacting the team first.
After-sales items are sent to the address on the original order by default. Tell support in the initial claim if the address has changed.
Not under this limited warranty. Accidents, misuse, unsafe use, neglect, loss, theft and damage caused by operating outside the supplied instructions are excluded.
No. The appropriate remedy depends on the circumstances, assessment, the limited-warranty terms and applicable consumer law. Support may troubleshoot, inspect, repair or replace before another remedy is considered.
A change-of-mind return is separate from a warranty claim. Review the current Refund Policy and contact support before returning any product, particularly sealed or hygiene-sensitive items.
