RELX UK · Delivery Hub
Your parcel,
in view.
Track a dispatched order with DPD or Royal Mail, understand the delivery timeline and find the right help when something does not look right.
Track a dispatched order
Start with the carrier in your email.
Your dispatch confirmation contains the carrier name and tracking reference. Choose that carrier, enter the reference, and we will open its official tracking service.
The tracking reference appears only after the parcel has been prepared and handed into the delivery process.
Your RELX order number and carrier tracking reference are different. Do not enter the order number below.
A newly issued reference may not show movement until the carrier completes its first physical scan.
Securely continue to the official DPD or Royal Mail website.
London warehouse timing
Estimate uses Europe/London time and excludes public holidays or exceptional warehouse notices.
From checkout to doorstep
What each order stage means.
Tracking begins after dispatch—not immediately after checkout. This is the normal path for an order placed on www.relxvape.co.uk.
Order confirmed
Payment has been received and an order confirmation is sent to the email used at checkout.
Being prepared
The South East London warehouse picks, checks and packs the order for the selected service.
Dispatched
A dispatch message provides the carrier and tracking reference. The first scan may follow shortly afterward.
With the carrier
DPD or Royal Mail provides the live delivery status and handles the parcel after collection.
Where can I find my tracking number?
It is sent in the dispatch confirmation after your parcel has been prepared. Check the inbox and spam folder for the email address used at checkout. Your RELX order number is not the same as the carrier tracking reference.
Why is there no tracking update yet?
A reference can be created before the carrier completes its first physical scan. Check again after the collection process. If the status still has not updated after the expected delivery window, email support@relxvape.co.uk.
When is my order normally processed?
Orders placed before 3pm on a working day are normally processed that day. Orders placed after 3pm on Friday or during the weekend are normally processed on Monday. Public holidays and published holiday arrangements may change this schedule.
Can I change the delivery address after ordering?
Contact support immediately, but changes cannot be guaranteed because the warehouse processes orders quickly. Once a parcel has been booked and collected by the carrier, RELX UK may be unable to cancel or amend it.
The parcel says delivered, but I cannot find it. What should I do?
Review the carrier’s delivery photo or proof, check the nominated safe place, household members and immediate neighbours, then contact the carrier if needed. If it remains missing, send RELX support the order number, tracking reference and a screenshot of the delivered status.
What happens when the carrier is delayed?
After dispatch, delivery is handled by DPD or Royal Mail. Weather, strikes and other circumstances outside the store’s control can affect the expected timing. The carrier’s live tracking page is the best source for the latest status.
