配送ポリシー
RELX UK Online Flagship Store Shipping Policy
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United Kingdom delivery services, charges, tracking and delivery responsibilities.
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⚠ IMPORTANT www.relxvape.co.uk accepts UK delivery orders only. Customers outside the United Kingdom should use www.uvtstore.com. |
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Last updated: 24 August 2026
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1. Delivery Area
www.relxvape.co.uk accepts delivery orders only for eligible addresses within the United Kingdom, including England, Scotland, Wales, Northern Ireland and eligible British Forces addresses where the selected carrier supports delivery. Customers outside the United Kingdom should order through www.uvtstore.com.
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2. Processing Times
Orders placed before 3:00 pm on a working day are normally processed the same day. Orders placed after 3:00 pm, on weekends or on UK bank holidays are normally processed on the next working day. Processing may take longer during peak periods, product launches, pre-orders, compliance checks or exceptional events.
If an order contains a pre-order or an item awaiting stock, the entire order may be held until all items are available unless we agree otherwise.
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3. Delivery Services and Charges
GBP 0 to GBP 37.99 — Royal Mail Tracked 24: GBP 4.99
GBP 0 to GBP 37.99 — DPD Next Working Day: GBP 6.99
GBP 38 and over — Royal Mail Tracked 24: Free
GBP 38 and over — DPD Next Working Day: Free
The services and prices shown at checkout control if they differ from this table because a postcode, product type or carrier restriction applies.
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4. Saturday Delivery
Free for qualifying orders over GBP 120 where DPD Saturday delivery is available.
GBP 9.99 for qualifying orders from GBP 38 to GBP 120.
GBP 14.99 for qualifying orders below GBP 38.
Saturday delivery is available only when offered at checkout and is not available for every postcode or product.
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5. Same-Day Delivery
Local pickup or Stuart same-day delivery may be offered for eligible South East London postcodes and available stock. Eligibility, cut-off time and price will be shown at checkout or confirmed by customer service. Same-day delivery is not guaranteed unless expressly confirmed.
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6. Delivery Estimates
Royal Mail Tracked 24 and DPD Next Working Day normally arrive within 1 to 2 working days after dispatch, but service names and estimates are not an absolute guarantee. Weather, industrial action, network disruption, remote locations, security checks and peak demand may cause delay.
If delivery is materially delayed, contact support@relxvape.co.uk. This policy does not limit your statutory rights where goods are not delivered within the agreed time or, if no time was agreed, within the period required by law.
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7. Tracking and Delivery
Where tracking is available, details will be sent after dispatch. You are responsible for providing a complete and accurate delivery address and for monitoring delivery communications. A carrier may request proof of age or identity and may refuse delivery where lawful age checks are not satisfied.
Risk in the goods passes to you when the goods are delivered to you or to a person you identify to receive them, unless you independently arranged a carrier not offered by us.
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8. Incorrect Addresses, Failed Delivery and Returned Parcels
If a parcel is returned because the address supplied was incorrect or incomplete, delivery was repeatedly unsuccessful, or lawful age or identity requirements were not met, contact us. We may ask you to pay the reasonable cost of redelivery where the failure was not caused by us or the carrier. We will not charge more than our reasonable direct cost and your statutory rights remain unaffected.
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9. Lost, Damaged or Missing Items
Contact support@relxvape.co.uk promptly if tracking shows an unexplained delay, the parcel arrives damaged or an item is missing. Keep the packaging and provide photographs where reasonably requested. We will investigate with the carrier and provide any replacement or refund required by law.
