キャンセルポリシー
RELX UK Online Flagship Store Purchase Options Cancellation Policy
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Cancellation and renewal terms for Autoship and recurring purchase options.
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⚠ IMPORTANT Autoship requires two completed subscription orders, subject always to statutory cancellation rights. |
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Last updated: 24 August 2026
This policy applies to Autoship and any other recurring purchase option offered on www.relxvape.co.uk. It should be read with our Terms of Service and Return and Refund Policy.
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1. How Autoship Works
When you choose Autoship, eligible products are ordered and payment is taken automatically at the frequency you select: every 2, 4 or 6 weeks. The current Autoship discount is 11% on eligible products unless a product page clearly states otherwise. Delivery charges, if any, are shown before you subscribe.
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2. Minimum Two-Order Commitment
Autoship has a minimum commitment of two completed subscription orders. The first order placed when you join Autoship counts as order one. The second scheduled Autoship order counts as order two when it has been paid and dispatched.
Subject to your statutory cancellation rights, you cannot end Autoship before the second order has been completed. You may give notice before then that you do not want the subscription to continue after order two; the cancellation will take effect once order two has been completed.
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3. Statutory Cooling-Off Rights
The two-order commitment does not remove any statutory cooling-off right. Where the law gives you a right to cancel the initial subscription contract, you may exercise it by contacting support@relxvape.co.uk within the applicable period. For goods subscriptions, that period is generally 14 days after the day you receive the first delivery.
If you cancel under a statutory right, future Autoship orders will stop. Any refund for the first delivery is governed by our Return and Refund Policy. In particular, sealed pods, e-liquids and hygiene-sensitive consumables may not qualify for a change-of-mind refund once opened, but opening them does not authorise us to continue taking future subscription payments after a valid statutory cancellation.
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4. Cancelling After Two Orders
After the second Autoship order has been completed, you may cancel at any time without a cancellation fee by:
using the cancellation option in your online account, where available; or
contacting support@relxvape.co.uk or customer service live chat.
To prevent the next charge, submit your cancellation at least 48 hours before the next scheduled processing date. If an order has already been charged or entered dispatch processing, cancellation will apply to later orders and the processed order will be handled under the Return and Refund Policy.
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5. Changing a Plan
You may request changes to eligible flavours, quantities or the 2, 4 or 6-week frequency through your account or customer service, subject to availability and the next processing date. A change or pause cannot be used to avoid the minimum second order unless a statutory right applies or we agree otherwise.
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6. Prices and Discounts
The 11% Autoship discount is applied to the eligible product price at the time each order is processed. Taxes and any delivery charge are added as shown. If we propose a material price increase or material reduction in the subscription benefit, we will provide reasonable notice before the affected order and allow you to cancel without completing the minimum commitment if fairness or applicable law requires it.
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7. Payment Failure
If a payment fails, we may retry the payment or contact you to update the payment method. We will not dispatch the order until payment is authorised. Repeated payment failure may result in suspension or cancellation of Autoship without removing liability for an order already supplied.
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8. Product Availability
Autoship does not guarantee permanent availability of a product or flavour. If an item is unavailable, we may delay or skip the order, contact you to choose an alternative, or cancel and refund the affected item. We will not substitute a materially different product without your agreement.
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9. Ending Autoship by Us
We may suspend or end Autoship for discontinued products, legal or safety reasons, misuse, suspected fraud, failed age verification, repeated payment failure or material breach of these terms. If we end a plan for reasons not caused by you, we will not charge for future unsupplied orders and will provide any refund required by law.
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10. Contact
Email: support@relxvape.co.uk
Telephone: 020 7052 4674
